Privacy Policy

Who we are

Love Heating Services is a gas and heating business based in Bruntsfield, Edinburgh.

If you have any questions about this Privacy Policy or how we use your data, contact us at chris@loveheatingservices.com.

What information we collect

When you contact us through the website form, we collect the information you choose to provide. This may include:

• Your name
• Your email address
• Your phone number
• Your address or location, if you provide it
• Details about your enquiry or the work you need

Our website may also collect basic technical information such as IP address, browser type and standard server log data to help keep the site secure and working properly.

How we use your information

We use your information to:

• Respond to your enquiry
• Provide quotes or arrange work
• Keep a record of enquiries and jobs
• Manage our business records

The lawful basis we rely on is our legitimate interests in running the business and responding to customer enquiries, and where relevant, taking steps before entering into a contract or carrying out a contract with you.

We do not use your information for email marketing.

How your information is stored

When you submit the contact form, the details you provide are sent by email to Chris's business email account at chris@loveheatingservices.com.

We may keep relevant enquiry and job information in that email account and in normal business records where needed for quoting, carrying out work, and record-keeping. We take reasonable steps to keep this information secure.

How long we keep your information

We keep enquiry emails and related records for up to 2 years from the date of your enquiry, unless we need to keep them longer for legal, insurance, tax or accounting reasons. We do not keep personal data for longer than necessary.

Sharing your information

We do not sell your personal data.

We may share information only where necessary with service providers who help us run the website or email service, or with professional advisers such as accountants or insurers where needed for business purposes.

Your rights

Under UK data protection law, you have rights over your personal information, including the right to:

• Ask for a copy of the information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete your information in some circumstances
• Ask us to restrict or object to how we use your information in some situations
• Make a complaint to the Information Commissioner's Office (ICO)

If you want to exercise any of these rights, email chris@loveheatingservices.com.

You can also contact the ICO through ico.org.uk if you are unhappy with how your data has been handled.

Cookies and analytics

We do not currently use Google Analytics or similar marketing or tracking tools on this website. If that changes in future, this Privacy Policy will be updated.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.